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Device FAQ

Does True Mileage work with companies outside the United States (US)?

Yes.  Our devices, for example, have been used in Malaysia, Mexico, Canada, and Australia in addition the the US.

If we use your Intelligent UBI Devices do we have to also license your UBI Discount Analytics?

No.  Our analytics and technology products are designed to work together or separately.  If you already have approved discount analytics in place we recommended you continue to use them, we can format our data to fit into your current models.

What vehicles are compatible with the Intelligent UBI Device?

Our devices are designed to work exclusively with CAN protocol vehicles.  In the US this means we are compatible with nearly all model year 2008 or newer vehicles.  Outside the US the implementation of CAN varies, so please contact us to better understand compatibility.

We have purposefully avoided compatibility with older vehicles because they are typically on liability only policies and premiums are too low to warrant acceptance in a UBI program, they are more prone issues, and to make devices compatible we would need to add hardware, firmware, and increase pricing.

What if a driver needs to disconnect the device?

The OBD port where the True Mileage device plugs in is also used to run vehicle diagnostics, smog checks, and update vehicle software. Excessive frequency and duration of device disconnects may reduce or eliminate a discount.  If a driver wishes to disconnect the device for safety reasons, they should immediately do so and leave the device disconnected until contacting us.

Is driver privacy respected?

True Mileage devices don’t include GPS or cellular modems that may be used to triangulate a vehicle’s location.  We minimize the transmission of speed data and do not transmit all second-by-second speed data like most other device companies.

Do drivers need to use NFC on their smart phone to regularly collect and transmit data?

Not for the one-time temporary verification program, in that case data is collected directly form the device when it is returned by mail.  Motivated drivers do have the option to review their data on their phone anytime using NFC but this is typically an optional feature.

Does my smart phone have NFC?

Apple’s latest iPhones (XS, XS Max, XR) and any recent Android phone are fully NFC capable.  Even iPhone 7, 8, and X are NFC capable now after a quick NFC app download such as GoToTags.  This means that essentially any recent smart phone can tap into the data on our Intelligent UBI Devices.

How do I turn on NFC?

Android – Go to Settings > More > NFC

Apple 7, 8, X – Open GoToTags app, tap the “N”
Apple Xs, Xr – Unlock phone, NFC is always on.

BlackBerry – Go to Settings > Network Connections > NFC
Windows – Go to Settings > System > tap+send > Turn NFC On

 

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